Privacy Policy

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Effective Date: 24 September 2025
 

Allix Reputation Management (“Company,” “we,” “our,” or “us”) recognizes the importance of protecting personal data. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of personal data, as well as the rights of Data Subjects, in accordance with the Personal Data Protection Act B.E. 2562 (2019) and other applicable laws. You can be assured that your personal data entrusted to us will be handled securely, responsibly, and in accordance with the law.
 

1. Collection of Personal Data

We collect personal data directly from you in the course of using our services, including:

• Account Registration: Information provided when creating an account

• Contact Channels: Calls, emails, or online inquiries

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Types of Data Collected:

• Personal Information: Name, gender, date of birth

• Contact Information: Email address, phone number, mailing address

• Transaction & Financial Data: Purchase history, payment details (credit/debit cards, bank account info)

• Technical Data: IP address, cookies, log files, usage data

• Optional Data: Feedback, images, articles, or other information you choose to share

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Children

Our services are not intended for individuals under the age of 20. We do not knowingly collect personal data from minors. If we discover we have collected such data without parental consent, we will promptly delete it.

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2. Storage and Security of Data

We store your personal data in both hard copy and digital format using secure systems, including:

• SENTR™

• HubSpot

• Microsoft 365

• Google Drive

We implement administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

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Payment Information

Payment details are securely stored for billing purposes and future transactions.

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3. Use of Personal Data

Your personal data may be used for the following purposes:

• To create, manage, and maintain your account

• To provide customized products, services, and recommendations

• To communicate promotions, updates, and marketing materials

• To enhance and improve our products, services, and user experience

• To provide customer support and administrative services

4. Sharing of Personal Data

• Within the Company: Personal data may be shared internally to provide and improve our services.

• Service Providers: We may engage third-party service providers for payments, marketing, or technical support. They are bound to confidentiality and cannot use your data beyond the agreed purpose.

• Business Transfers: In the event of mergers, acquisitions, or reorganizations, personal data may be transferred, provided the receiving party agrees to comply with this Privacy Policy.

• Legal Obligations: Personal data may be disclosed to comply with the law or respond to valid requests by courts or government authorities.

We do not sell or rent your personal data under any circumstances.

5. Retention of Personal Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, maintain our relationship with you, or comply with legal requirements. Once no longer needed, your personal data will be securely erased, anonymized, or destroyed.

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6. Rights of Data Subjects

You have the right to:

• Withdraw Consent: Revoke consent for collection, use, or disclosure of personal data, subject to legal or contractual obligations

• Access: Request access to your personal data and a copy of the data we hold

• Data Portability: Obtain your personal data in a machine-readable format and request transfer to another data controller

• Objection: Object to collection, use, or disclosure of personal data for legitimate purposes or public tasks

• Erasure/Destruction: Request deletion or anonymization of personal data when retention is no longer necessary or consent is withdrawn

• Suspension: Request suspension of data processing pending review of rectification or objection requests

• Rectification: Request correction or update of inaccurate, incomplete, or misleading data

• Complaint: Lodge complaints with relevant authorities if your rights are violated

To exercise your rights, contact our Data Protection Officer. We will respond within 30 days of receipt.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, provide personalized content, and measure engagement. You may adjust your browser settings to refuse cookies, but some features of our services may not function fully.

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8. Advertising and Marketing

We use your data to analyze and personalize marketing efforts via platforms such as Google and Facebook, including pixel tracking. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

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9. Data Breach Notification

In the event of a personal data breach, we will notify the Office of the Personal Data Protection Committee within 72 hours if feasible. If the breach poses a high risk to your rights and freedoms, we will also inform you directly and outline remedial measures.

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10. Changes to This Privacy Policy

We may update this Policy from time to time. We encourage you to review it periodically to stay informed of any changes.

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11. Links to Other Sites

Our website may contain links to external sites. This Privacy Policy does not cover external websites, and we encourage you to review their privacy policies separately.

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12. Contact Information

For questions or to exercise your rights as a Data Subject, contact our Data Protection Officer:

Email: [Insert Contact Email]
Phone: [Insert Contact Number]

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